Q&A
Please try the following solutions:
Check if the controller and the robot are both powered on and have sufficient battery.
Make sure there are no obstacles or strong signal interference between the controller and the robot.
Restart both the controller and the robot, then try pairing them again.
Refer to the product manual to confirm the correct connection and pairing steps.
If the problem persists, contact customer service for further support.
First, please check whether the connection between the robot remote control and the robot is stable, and confirm that the robot remote control is fully charged and the robot is powered on. If there is still no response, please turn off both the robot and the robot remote control, wait for few seconds, then restart them and try to connect again. If the problem persists after multiple attempts, it may indicate a connection failure or functional abnormality of the robot remote control or robot. Please stop using it and contact Micbot's official after-sales service for inspection and troubleshooting.
It is not recommended to continue using it. If the robot's body or legs are skewed after standing, please turn it off immediately, wait for 3 seconds, and then try to restart it. If the problem still persists after multiple attempts, it may indicate abnormal mechanical structure, loose parts or functional failures, which may lead to further product damage or potential safety hazards. Please stop using it and contact Micbot's official after-sales service for inspection and maintenance.
Terms and Policies
I. Warranty Period
The complete units and related products of Micbot that you purchase shall be entitled to a 1-year warranty period, commencing on the date of your receipt of the goods.
Upon the expiration of the warranty period, you may continue to receive our technical support and maintenance services by purchasing an extended warranty. For specific extended warranty fees and service details, please consult the official customer service of Micbot.
During the warranty period, any unauthorized modification, disassembly, or opening of the product casing without the written permission of Micbot shall render this warranty null and void.
II. Warranty Coverage
We warrant that, within the warranty period, we will provide free repair or component replacement services for defects arising from the product’s own materials or manufacturing processes. The following situations are not covered by the free warranty, but you may opt for paid after-sales services. For specific fees, please consult the after-sales support team:
The product has exceeded the agreed warranty period;
Damage caused by improper use, storage, or maintenance by the user (including but not limited to dropping, crushing, liquid immersion, overloading, rough handling, etc.);
Malfunction or damage caused by the use of non-original v accessories or software, or the self-installation of third-party products;
Damage caused by human factors that do not relate to the product’s inherent quality issues;
Damage resulting from unauthorized modification, disassembly, or opening of the product casing;
Damage caused by incorrect installation, use, operation, or storage that fails to comply with the product manual or official guidelines;
Damage caused by the user’s attempted self-repair or component replacement without official guidance;
Damage caused by circuit modification or the use of non-original batteries, chargers, and other related accessories;
Damage caused by use in harsh environments (such as strong magnetic fields with heavy interference, extreme temperatures, rainy conditions, sand and dust, humidity, corrosive environments, complex and sharp terrain, etc.);
Damage caused by use on surfaces with extremely low friction (such as ice, glass, etc.) that are not intended for the product;
Damage caused by the robot colliding with people or objects, or by falls and impacts other than normal tipping;
Malfunction or damage caused by force majeure events (such as fire, flood, earthquake, lightning strike, abnormal voltage, etc.);
Damage caused by forced operation when components show signs of aging or damage, or by insufficient power discharge due to the use of batteries with quality defects;
Damage to the robot caused by user-written programs, algorithms, or control systems during high-level or low-level development (e.g., developer mode);
Obvious traces of liquid intrusion, dust, sand, metal powder, or other foreign matter inside the product;
Failure to provide valid proof of purchase, or inconsistency between the product serial number and the official records;
The product has been repaired or modified by personnel or institutions not authorized by Micbot.
III. Repair Process and Liabilities
Data Backup: Before sending the product for repair, you must back up all data in the device and remove sensitive information on your own. Data loss may occur during the repair process, and Micbot shall not be liable for any data recovery or data leakage. Sending the product for repair shall be deemed as your authorization for us to perform necessary system resets or data erasure for repair purposes.
After-Sales Contact: Please first contact Micbot’s after-sales support team through official channels. Our technical support team will attempt remote diagnosis and troubleshooting.
Product Shipment: If it is necessary to ship the product, you shall bear the shipping costs and transit risks for sending the product to the designated address in advance.
Inspection and Determination: Upon receiving the product, we will conduct an inspection to determine the cause of the malfunction and liability attribution.
Covered by free warranty: We will bear the inspection fees, parts costs, labor costs, and the shipping costs for returning the product to you.
Not covered by free warranty: You may choose either of the following options:a) Paid repair: Pay the relevant inspection fees, parts costs, labor costs, and return shipping fees.b) Return of the original product: Pay the inspection service fee and the shipping fees for returning the product.
Special Handling of Batteries: For safety and environmental protection reasons, please do not return severely damaged batteries or those with potential safety risks. If such batteries are returned, Micbot reserves the right to dispose of them safely and shall not return them to you.
Inspection Upon Receipt: You or the recipient shall inspect the appearance and basic functions of the repaired product on the spot when signing for its delivery. If new damage or issues are found, please take photos/videos immediately and contact the after-sales support team. Otherwise, it shall be deemed that the service is completed and no objections are raised.
IV. Miscellaneous Provisions
Once the product is unpacked and used, it is not eligible for return without reason, unless otherwise stipulated by applicable laws and regulations or agreed upon by both parties.
The final interpretation right of these terms shall belong to Micbot.
These terms apply to the mainland region of the People’s Republic of China. After-sales policies for other regions shall be subject to the local laws and regulations as well as the company’s announcements.
If you have any questions about these terms, please contact our customer service team before applying for services.
Effective Date: February 23, 2026
Welcome to the products and services of Micbot. This Privacy Policy is designed to clearly and transparently inform you of how we collect, use, store, protect and, in certain circumstances, share your personal information when you contact us, purchase or use our products and services. Please read this Policy carefully before use. Your use of our products and services shall constitute your understanding and acceptance of the contents of this Policy.
I. Personal Information We Collect
Personal information refers to data that can identify your personal identity alone or in combination with other information.
To provide you with high-quality products, services and support, we may collect necessary information provided or generated by you in the following scenarios:
Purchase and Contact Information: When you consult, purchase products or apply for after-sales services, we may collect your name, company/entity name, contact phone number, email address, shipping address, invoice information, etc.
Device and Usage Information: In the course of using our products and related services, we may collect device identifiers, device models, software versions, operation logs, IP addresses and other necessary information to ensure the normal operation of products and optimize service experience.
Communication and Interaction Information: When you communicate with us online or offline (e.g., customer support, event participation, telephone consultation), we may record relevant communication content, feedback, maintenance records and other information to better serve you.
II. How We Use Your Personal Information
We strictly comply with laws and regulations and only use your personal information for the following explicit and legitimate purposes:
Fulfilling Contracts and Providing Services: Processing your orders, delivering products, providing the customer support, after-sales services and software updates you need.
Communication and Notification: Contacting you regarding product information, service status, policy changes or important announcements.
Service Optimization and Development: Conducting internal data analysis and research to improve existing products, services and user experience, and develop new functions.
Security and Compliance: Using the information for internal purposes such as fraud monitoring, security prevention, and auditing, and complying with applicable legal and regulatory requirements.
III. How We Share Your Personal Information
We attach great importance to the security of your personal information and will not sell your personal information to any third party. We may share your information with third parties only in the following necessary circumstances:
Obtaining your explicit authorization.
Sharing with Authorized Partners: Only for the purposes stated in this Policy, we may share necessary information with service providers that support our operations (e.g., logistics and distribution, technical support, cloud service providers). We will impose strict confidentiality obligations on them through contracts.
Complying with Legal Obligations: We may need to disclose your information in accordance with the provisions of laws and regulations, or mandatory requirements of judicial or administrative authorities.
Business Transfer: In the event of transactions such as merger, acquisition or asset transfer, your personal information may be transferred as part of the transaction. We will ensure that the new holder continues to be bound by this Policy.
Protecting Legitimate Rights and Interests: Disclosing information when necessary to protect the property and safety of Micbot, you or the public from harm.
IV. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may contact us to inquire about or correct the personal information you have provided.
Refusal and Restriction: You have the right to refuse to provide certain information, but this may prevent us from providing corresponding products or services to you.
Withdrawal of Consent: For information processed based on your consent, you may withdraw your consent by contacting us via email. The withdrawal shall not affect the personal information processing activities that have been conducted based on the authorization prior to the withdrawal.
Protection of Minors: Our products and services are mainly intended for adults. If you are under the age of 18, please use our products and services under the guidance of a legal guardian.
V. Storage and Security of Information
Storage Location: In principle, personal information collected and generated by us within the territory of the People's Republic of China will be stored domestically.
Storage Period: We will only retain your information for the shortest period necessary to achieve the purposes stated in this Policy and the time limit required by laws and regulations.
Security Measures: We adopt reasonable technical and administrative measures (such as encryption, access control) to protect the security of your personal information and prevent unauthorized access, disclosure, use or damage.
VI. Cookies and Similar Technologies
To optimize website experience, we may use technologies such as Cookies to collect your device and browsing information. You can manage Cookies through browser settings. Disabling Cookies may affect the functionality of certain parts of the website.
VII. Updates to This Policy
We may revise this Policy from time to time. After an update, we will publish the latest version on our official website. Your continued use of our products and services after the update of this Policy shall constitute your acceptance of the updated content.
VIII. How to Contact Us
If you have any questions or opinions about this Policy, or need to exercise your rights regarding personal information, please contact us through the following means:Email: contact@microrobotech.com
Generally, we will respond to your request within fifteen working days upon receipt. If you are not satisfied with our handling method, you may also consult or file a complaint with the relevant regulatory authorities.
Important Notice: To ensure your personal and property safety and avoid potential harm or loss, please carefully read and understand the entire content of this statement before using any Micbot robotic products. Your use of the product shall constitute your understanding, acknowledgment and agreement to be bound by all terms of this statement.
1. Pre-Use Confirmation and Liability Assumption
1.1 Please carefully read and understand all relevant product documentation provided with the product or available online prior to the first use. Strictly following operational specifications is a prerequisite for ensuring safety.
1.2 Once you begin using the product, you shall be deemed to have confirmed that you have full capacity for civil conduct, and undertake full responsibility for your own use and all consequences arising therefrom. Micbot shall not be liable for any losses or consequences caused by the user's operation in violation of this statement and product instructions.
2. Important User Commitments
2.1 The user undertakes to use the product solely for legal and legitimate purposes. Micbot shall not be liable for any direct or indirect consequences arising from the user's use of the product in any illegal or non-compliant activities, or any misuse beyond the intended design use.
2.2 The user undertakes to strictly comply with all applicable laws and regulations including export controls and economic sanctions. You promise not to use, or allow the use of, the product for any purpose that endangers national security and interests, including but not limited to supporting terrorism, or for the development, production, or delivery of weapons of mass destruction.
3. Usage Environment and Personal Safety Warning
3.1 This product is not a toy. It contains moving parts and a certain level of power, which may pose potential risks. It is not recommended for minors under the age of 18 or individuals without full capacity for civil conduct to operate or use it alone.
3.2 Please ensure the first use and main operations are conducted in a sparsely populated, open and safe environment. It is strictly prohibited to use the product near infants, children, pregnant women, the elderly, or people with disabilities (recommended safe distance is no less than 1.5 meters), or in crowded places such as shopping malls, stations, and sidewalks, to avoid personal injury or property damage caused by misoperation. Micbot shall not be liable for such damages.
3.3 It is strictly prohibited to use the product in any non-conventional or dangerous environments, including but not limited to places with extremely high or low temperatures, near fire sources, humid environments (e.g., rainy days, wetlands), chemical corrosion, severe sand and dust, extremely complex terrain (e.g., sharp objects, high drops, stair edges), or extremely low friction surfaces (e.g., ice, smooth ceramic tiles). All product damage, safety accidents and consequences caused by use in such environments shall be borne by the user.
4. Prohibition on Product Modification and Alteration
4.1 It is strictly prohibited to disassemble, modify, open the casing, or attempt to repair the internal structure without the written authorization of Micbot.
4.2 Repair is not allowed through non-official or unauthorized channels of Micbot. Such actions may result in product damage, performance malfunction, safety mechanism failure, and immediately invalidate the product warranty eligibility. Micbot shall not be liable for any malfunctions, safety accidents or losses arising therefrom.
5. Liability Limitation
5.1 Performance degradation or the need for component replacement due to inevitable physical wear and material aging (e.g., battery capacity degradation) during normal use of the product constitutes normal wear and tear, which is not covered by the quality warranty. The relevant risks and costs shall be borne by the user.
5.2 Micbot shall not be liable for product malfunction or damage caused by force majeure (e.g., earthquake, flood, lightning strike), abnormal voltage, or the user's use of non-original designated accessories or software.
6. Miscellaneous
6.1 To adapt to technological developments, changes in laws and regulations, and product updates, Micbot reserves the right to unilaterally update or revise this statement when necessary. The revised content will be announced on official channels. Your continued use of the product shall constitute your acceptance of the updated terms.6.2 Subject to laws and regulations, Micbot reserves the final right of interpretation of this statement.
Contact
Consultation Hotline
+1（213）6487111
Monday to Friday：
9:00 AM – 6:00 PM (Beijing Time)
