Privacy Policy
Effective Date: February 23, 2026
Welcome to the products and services of Micbot. This Privacy Policy is designed to clearly and transparently inform you of how we collect, use, store, protect and, in certain circumstances, share your personal information when you contact us, purchase or use our products and services. Please read this Policy carefully before use. Your use of our products and services shall constitute your understanding and acceptance of the contents of this Policy.
I. Personal Information We Collect
Personal information refers to data that can identify your personal identity alone or in combination with other information.
To provide you with high-quality products, services and support, we may collect necessary information provided or generated by you in the following scenarios:
Purchase and Contact Information: When you consult, purchase products or apply for after-sales services, we may collect your name, company/entity name, contact phone number, email address, shipping address, invoice information, etc.
Device and Usage Information: In the course of using our products and related services, we may collect device identifiers, device models, software versions, operation logs, IP addresses and other necessary information to ensure the normal operation of products and optimize service experience.
Communication and Interaction Information: When you communicate with us online or offline (e.g., customer support, event participation, telephone consultation), we may record relevant communication content, feedback, maintenance records and other information to better serve you.
II. How We Use Your Personal Information
We strictly comply with laws and regulations and only use your personal information for the following explicit and legitimate purposes:
Fulfilling Contracts and Providing Services: Processing your orders, delivering products, providing the customer support, after-sales services and software updates you need.
Communication and Notification: Contacting you regarding product information, service status, policy changes or important announcements.
Service Optimization and Development: Conducting internal data analysis and research to improve existing products, services and user experience, and develop new functions.
Security and Compliance: Using the information for internal purposes such as fraud monitoring, security prevention, and auditing, and complying with applicable legal and regulatory requirements.
III. How We Share Your Personal Information
We attach great importance to the security of your personal information and will not sell your personal information to any third party. We may share your information with third parties only in the following necessary circumstances:
Obtaining your explicit authorization.
Sharing with Authorized Partners: Only for the purposes stated in this Policy, we may share necessary information with service providers that support our operations (e.g., logistics and distribution, technical support, cloud service providers). We will impose strict confidentiality obligations on them through contracts.
Complying with Legal Obligations: We may need to disclose your information in accordance with the provisions of laws and regulations, or mandatory requirements of judicial or administrative authorities.
Business Transfer: In the event of transactions such as merger, acquisition or asset transfer, your personal information may be transferred as part of the transaction. We will ensure that the new holder continues to be bound by this Policy.
Protecting Legitimate Rights and Interests: Disclosing information when necessary to protect the property and safety of Micbot, you or the public from harm.
IV. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You may contact us to inquire about or correct the personal information you have provided.
Refusal and Restriction: You have the right to refuse to provide certain information, but this may prevent us from providing corresponding products or services to you.
Withdrawal of Consent: For information processed based on your consent, you may withdraw your consent by contacting us via email. The withdrawal shall not affect the personal information processing activities that have been conducted based on the authorization prior to the withdrawal.
Protection of Minors: Our products and services are mainly intended for adults. If you are under the age of 18, please use our products and services under the guidance of a legal guardian.
V. Storage and Security of Information
Storage Location: In principle, personal information collected and generated by us within the territory of the People's Republic of China will be stored domestically.
Storage Period: We will only retain your information for the shortest period necessary to achieve the purposes stated in this Policy and the time limit required by laws and regulations.
Security Measures: We adopt reasonable technical and administrative measures (such as encryption, access control) to protect the security of your personal information and prevent unauthorized access, disclosure, use or damage.
VI. Cookies and Similar Technologies
To optimize website experience, we may use technologies such as Cookies to collect your device and browsing information. You can manage Cookies through browser settings. Disabling Cookies may affect the functionality of certain parts of the website.
VII. Updates to This Policy
We may revise this Policy from time to time. After an update, we will publish the latest version on our official website. Your continued use of our products and services after the update of this Policy shall constitute your acceptance of the updated content.
VIII. How to Contact Us
If you have any questions or opinions about this Policy, or need to exercise your rights regarding personal information, please contact us through the following means:Email: contact@microrobotech.com
Generally, we will respond to your request within fifteen working days upon receipt. If you are not satisfied with our handling method, you may also consult or file a complaint with the relevant regulatory authorities.
